Uploading documents for bank transfers

For bank transfers, we might need you to upload the documents to send you the remaining balance.

How to upload documents:

• Start the process by clicking the link given in the email titled “Action required-withdrawal setup failed” OR from the “Transfers” area of your Gohelpme dashboard.
• Click on your bank account under "Saved accounts"
• Afterwards, you will see the “upload” button where you can take a new photo of your document or upload a file from your device.

Documents must meet the following requirements

Personal government-issued ID

• Not expired, not a temporary ID
• Full legal name that matches bank statement and name entered for transfer set up
• Visible colour photo
• Front and back of ID (as separate images) or full passport photo page
• Show all information

Personal bank statement

• Full legal name that matches ID
• Bank logo
• Account or IBAN

Trouble with document verification?

We have got you a solution. Contact our team by submitting your documents. For each upload, ensure that the image is of high quality and information is correct.

• The name on your ID and bank statement does not match the name entered during the transfer setup. You can always edit the information in your bank transfers.
• If your ID or passport is expired, then you can always add a trusted family member as a beneficiary.
• If you have more than 30 days old bank statement, you should ask the bank for a recent bank statement.

Update or Change the bank account used for transfers:

You can change the bank account for your fundraising campaign anytime. You have the option to edit the bank details by verifying them through your bank provider or you can also manually enter the details.

To edit bank details by manually entering your information:

• Select the fundraiser campaign and click on “Transfers”
• Click on “Edit” under your bank account and continue the process
• Under “Bank Details” select the bank currently on file, and then choose “View Details”
• Click on the button “Edit” and then choose “Manual Entry”
• Make the edits to your account and ensure that you click on the “Save” button