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Gohelpme Pvt Ltd. and its affiliates and subsidiaries, (collectively, “Gohelpme” “we,” “our,” and “us”) provide this Privacy Notice (“Notice”) to explain how we collect, use, and disclose information about you. This Notice applies to data collected by us offline and for all our products or services on which we make this Notice available – for example, when you use Gohelpme or our mobile applications or when you raise funds on Gohelpme for your campaigns or donate to one of our non-profit partners (collectively, the “Services”).
Before you access, use, or submit any information through or in connection with the Services, please carefully review this Notice. By using any part of the Services, you acknowledge that you have read and understood that we may collect, use, and disclose information about you as outlined in this Notice. To the extent allowed by law, the English version of this Notice is binding, and its translations in other languages are for convenience only; in case of discrepancies between the English version of this Notice and its translations, the English version shall prevail.
This Notice does not cover the privacy practices of either (i) organizers of Gohelpme fundraisers (collectively, “Organizers”), (ii) beneficiaries of fundraisers (collectively, “Beneficiaries”), We are not responsible for the privacy practices of Organizers, Beneficiaries, and their handling of your information may be subject to their own privacy statements.
As further described below, we collect information in multiple ways, including when you provide information directly to us, when we collect information about you from other parties, and when we automatically collect information from your browser or device (e.g., by logging how you interact with our Services).
We may collect information from you directly in various ways, such as when you:
The information you provide us directly may relate to you or others and may include, without limitation:
Account Registration Information: such as your name, email address and login details, your zip code, your country, your phone number, and certain other information, including any information you choose to provide us (such as a profile picture). If you use the Services as an organization (e.g., a Client or any other registered non-profit), you may also provide us with your organization’s name, your role/title with the organization, tax identification number, 501(c)3 or tax-exempt status, and other information about your organization.
Fundraiser Information: such as a fundraiser title, a fundraiser category, images, videos, description and fundraiser goal(s).
Financial Information: such as payment account details for withdrawals and payment information for donations, and billing information. We use third-party payment processors to process financial information. For example, we use payfast. These payment processors may collect personal data, including via cookies and similar technologies. The personal data they collect include transactional data and identifying information about devices that connect to its services. They use this information to operate and improve the services provided to us, including fraud detection, loss prevention, authentication, and analytics related to the performance of services. They operate both as processors for us and independent controllers for the information they collect directly from our users.
Publicly Available and Non-Publicly Available Communications and Content: such as comments, feedback, thank-you notes or other communications with other users through our Services. Any content, including such comments, feedback, and notes that you choose to post on publicly available campaign pages through our Services, are available to the public by default. Please remember that any information that is disclosed in these areas becomes public information for both us and other users to use and share. Take care not to disclose information about you unless you intend for that data to become public. Please also be considerate and respectful of others while using the community to publish your opinions. We reserve the right but do not have the obligation, to review and monitor publicly-available content, non-publicly available communications between users, and any other content made on or through our Services, and to remove postings or content that may be viewed as inappropriate or offensive to others.
Information about Yourself and Others, Including Sensitive Information: such as information about a fundraiser, including the beneficiary of a fundraiser, fundraiser goals, and other information you choose to provide, which may include information about situations or other circumstances that motivate a fundraising request. If you provide us with information about others, you acknowledge and agree that you have the authority and consent of the relevant other parties for us to access, disclose, and use the relevant data, and that you have notified the other parties and informed them of how their information is collected and used by Gohelpme to provide the Services. We reserve the right to identify you as the person who has made the referral in any messages that are sent to them. You can also provide us with information about yourself or other parties that are considered sensitive, such as political opinions, race, ethnicity, health information, or religious beliefs. If you post this information in a fundraiser, you choose to provide such information to be published publicly in relation to your fundraiser, donation, or otherwise. Subject to applicable law, Gohelpme may process any information that has manifestly been made public, including by processing information about you that reveals sensitive information.
Biometric Information: To initiate your bank transfer, please open the application and follow the on-screen instructions to complete the onboarding process, which may include a video selfie, fingerprint verification, and NIC scanning. Once the onboarding is finished, you will be prompted to enter your bank account details. After successful verification, your payout feature will be enabled. To modify your bank account details, follow the in-app instructions.
When you interact with Gohelpme through the Services, we automatically receive and store certain information from devices that you use to access the Services such as your IP address. This information is collected passively by using various technologies and includes the type of Internet browser or mobile device you use, any website from which you have come to the Services, your operating system, and inferred location data through an IP address that identifies the city and state where you logged into the Services. Gohelpme either stores such information itself or such information is included in databases owned and maintained by Gohelpme, and/or its agents or vendors.
When you use the Services to organize a fundraiser, the Services may require that you provide your postcode/zip code, city or town, and state or province of residence. Please keep in mind that other users of the Services can view your postcode/zip code, city or town, and state or province of residence in connection with the fundraiser. If you install our mobile application, we may ask you to grant us access to your mobile device’s precise geolocation data. If you grant such permission, we may collect information about your precise geolocation, and we may use that information to improve the Services, such as providing you with location-based features (e.g. to prepopulate your post code/zip code or to identify fundraisers near you). We also use your location information as described in this Notice, such as described above under “Device & Usage Information”, and in an aggregate way, as described below in the “Aggregated Data” section. You may opt out of providing your geolocation information in your device’s settings.
Please review our Cookie Policy for information on the types of cookies we use on the Services, along with how we use those cookies and other electronic technologies.
If we are unable to collect your information, we may not be able to provide you with the Services or assist you with your questions.
Gohelpme uses the information collected from the Services in a manner that is consistent with this Notice. We may use the information that you provide (or otherwise permit the Services to access) for the following purposes:
We may combine information that we collect from you through any or all of the Services with information that we obtain from other sources. For example, we may compile information from a variety of sources to generate inferences about you, such as inferences about your likely interests in making charitable or other donations and the potential size of such donations, starting peer-to-peer fundraisers, signing up for recurring donations or other similar indicators.
We may also aggregate and/or de-identify information collected through the Services. We may use and disclose de-identified or aggregated data for any purpose, including, without limitation, research and marketing purposes.
We may communicate with you regarding your Gohelpme account by SMS, or text message. For example, when setting up your Gohelpme account, if you click “Send code” by “Text Message,” you agree to receive automated and non-automated text messages related to your account from or on behalf of Gohelpme at the phone number provided. You can reply STOP to such text messages to cancel, except for automated text messages related to the security of your account. Message frequency will vary. In the event you change or deactivate your mobile telephone number, you agree to promptly update your Gohelpme account information to ensure that your messages are not misdirected. Please note that your wireless service carrier’s standard charges, message and data rates, and other fees may apply where you access the Services through a mobile device. In addition, downloading, installing, or using certain Services on a mobile device may be prohibited or restricted by your carrier, and not all Services may work with all carriers or devices.
There are certain circumstances in which we disclose information collected about you with certain other parties without further notice to you, as set forth below.
We disclose your personal information among the Gohelpme entities, including our affiliates and subsidiaries, for purposes consistent with this Notice, such as to provide our Services, including hosting; marketing, and publicizing fundraisers; providing you with customer support; administering funds in connection with fundraisers; preventing fraud and misuse; authenticating donors; sending you communications; improving Services offered by the various Gohelpme entities and conducting the other activities described in this Notice.
We may transfer, disclose to, and preserve your information for courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary to: (i) comply with our legal obligations, (ii) comply with a valid legal request (such as a subpoena or court order), (iii) respond to claims asserted against us, (iv) respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity or to respond to or address any other activity that may expose us, you or any other of our users or members of the public to imminent harm, legal or regulatory liability, (v) enforce and administer our Terms of Service or other policies, or (vi) protect the rights, property or personal safety of Gohelpme, its affiliates, its employees, its users, or members of the public.
Organizers. We may disclose your information to Organizers, which may or may not be the same as the Beneficiaries of the fundraiser. For example, if you donate to a fundraiser for an individual, we may disclose your name and donation amount to the Organizer who may in some instances also be the Beneficiary. Likewise, if you donate to a nonprofit through gohelpme, you direct us to disclose your donation, contact information and any other information you provide to the applicable nonprofit.
Nonprofit Beneficiaries. Organizers may create fundraisers designating a nonprofit organization as a Beneficiary. Where a nonprofit organization is designated as the Beneficiary, that nonprofit organization may access certain information about the Campaign Organizer and donor information, including the donor’s name, email address, donation amount, date of transaction, transaction identification number, and name of the campaign. Gohelpme contractually requires the nonprofit organization to use such information solely to communicate with you about your donation and for legal and auditing requirements. Gohelpme may authorize nonprofit organizations to process your information for other purposes (such as marketing) if you opt-in to that processing.
Gohelpme Clients and Their Vendors/Partners. Gohelpme may power the donation pages and other activities, such as event hosting for Gohelpme Clients. If you donate to a nonprofit through a Gohelpme-powered webpage, you direct us to disclose your donation and contact information to the applicable nonprofit, and such information shall also be subject to the privacy policies and practices of that Gohelpme Client. Gohelpme Clients may also direct us to further disclose your personal information to other third parties such as CRM tools or other integration partners used by the relevant Gohelpme Client. We may also disclose certain information about you, such as information about your interests and donation preferences, to Gohelpme Clients who may use such data for their fundraising and marketing operations.
“Anonymous” Donations Limited to Public Activity Feeds. If you selected not to be named publicly on the public fundraiser pages on the Services, while your donation will be designated as “anonymous” on the public activity feed, your name and other information may still be visible to the Gohelpme Client, Organizer, any of their team members and the Beneficiary, and will be otherwise processed in accordance with this Notice.
In certain situations, we may disclose your information when you consented to the disclosure of your information. For example, we may partner with third party organizations to arrange for specific fundraisers. If you consent to our providing your contact information to a specific partner, we will disclose the following information with the partner organization: your name, email address and other information you have provided in connection with your donation to the specific fundraiser. Additionally, with the applicable Organizer’s or Beneficiary’s consent, we may provide their personal information to journalists and media to help amplify a campaign.
We aggregate, anonymize and/or de-identify information collected actively or passively about you so that the information no longer relates to you individually. We then use that data for various legally permissible purposes, including but not limited to our research on our customer demographics, interests and behavior. We also disclose this information with our affiliates, agents, business partners, research facilities or other third parties.
Information is disclosed as stated in the Cookie Policy.
We provide your information to other users of our Services if you choose to make your information publicly available in a publicly accessible area of the Services, such as in your fundraiser through your donations or in the comments.
Please be advised that some information you provide may be publicly accessible, such as information posted in forums or comment sections. When you launch a fundraiser, you make certain information publicly available and thus not protected by certain data protection laws. We also collect information through forums and communities, surveys and customer support communications, your communication to us of ideas for new products or modifications to existing products, feedback, and other solicited or unsolicited submissions (collectively, with publicly-accessible information, “Volunteered Information”). Subject to applicable law, by sending us Volunteered Information, you further agree that we are under no obligation of confidentiality, express or implied, with respect to the Volunteered Information. This Volunteered Information section shall survive any termination of your account or the Services.
Analytics. We may use third-party web analytics services on the Services, such as those of Google Analytics. These vendors use the sort of technology described in the “Information That is Passively or Automatically Collected” section above and in our Cookie Policy
Tailored Advertising. We may allow third-party advertising networks to place cookies or other tracking technologies on your computer, mobile phone, or other device to collect information about your use of the Services in order to (a) inform, optimize, and serve marketing content based on past visits to our website and other online services and (b) report how our marketing content impressions and interactions with these marketing impressions are related to visits to our online services. We may also allow other unaffiliated parties (e.g., ad networks and ad servers such as Google Analytics) to serve tailored marketing to you and to access their own cookies or other tracking technologies on your computer, mobile phone, or other device you use to access the Services. Those parties that use these technologies may offer you a way to opt out of targeted advertising as described below. You may receive tailored advertising on your computer through a web browser. Cookies may be associated with de-identified data linked to or derived from data you voluntarily have submitted to us (e.g., your email address) that may be disclosed to a vendor in hashed, non-human-readable form.
Moreover, if you provide us with information about children under the age of 16, you acknowledge and agree that either you are the child’s parent/legal guardian or you have the authority and consent of the child’s parent/legal guardian to create a campaign/fundraiser and for us to access, disclose, and use the relevant data.
The Services can contain links to other web sites not operated or controlled by Gohelpme (the “Third-Party Sites”). The policies and procedures we described here do not apply to the Third-Party Sites. The links from the Services do not imply that Gohelpme endorses or has reviewed the Third-Party Sites. We suggest contacting those sites directly for information on their respective privacy policies.
We may hold your information we have collected in paper and/or electronic form. While no organization can guarantee perfect security, Gohelpme has implemented and seeks to continuously improve technical and organizational security measures to protect the information provided via the Services from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Please see here for details about security for Gohelpme.pk here
We retain your information for as long as we deem necessary for the purpose for which that information was collected and for our legitimate business operations; provided, however, that your information is only retained to the extent permitted or required by applicable laws. When determining the retention period for your information, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrollment with our products or services, the impact on the Services we provide to you if we delete some information about you, mandatory retention periods provided by law, and any applicable statute of limitations.
We offer you certain choices regarding the collection, use, and disclosure of information about you.
Account Information.
You may have the ability to create an account in the Services. You may verify, correct, update, or delete certain of your information through your account profile page.
Marketing Communications.
Each email marketing communication we send you will contain instructions permitting you to “opt out” of receiving future marketing communications. In addition, if at any time you wish not to receive any future marketing communications or you wish to have your name deleted from our mailing lists, please contact us at the email address or mailing address set forth under “Contacting Gohelpme.” If you opt out of receiving marketing communications or other information we think may interest you, we can still send you certain emails about your account or any Services you have requested or received from us.
Cookies and Analytics.
You can opt out of certain cookie-related and analytics processing by following the instructions in this Notice.
Rights to Information About You.
You may be able to designate an authorized agent to make requests on your behalf. In order for an authorized agent to be verified, you must provide the authorized agent with signed, written permission to make such requests or a power of attorney. We may also follow up with you to verify your identity before processing the authorized agent’s request as permitted by applicable law.
Please note that certain information may be exempt from such requests under applicable law. For example, we may retain certain information for legal compliance and to secure our Services. We also may need certain information in order to provide the Services to you; if you ask us to delete it, you may no longer be able to use the Services.
You also have the right not to be discriminated against (as provided for in applicable law) for exercising your rights.
You may also have the right to opt out of sales of your personal information, or the processing of your personal information for targeted advertising. To opt out of any future targeted advertising we may offer, please use the tools described in the section above on Online Analytics and Tailored Advertising, or in our Cookie Policy. We may “sell” information about you to certain partners such as nonprofit organizations to help them understand your likely interests in making charitable or other donations, the potential size of such donations, or your interests in starting peer-to-peer fundraisers, signing up for recurring donations or other similar indicators. To opt out of “sales” of your personal information that do not involve cookies or other online tracking technologies, please complete this form.
If you would like information regarding your rights under applicable law or would like to exercise any of them, contact us at the email address or mailing address set forth under “Contacting Gohelpme.” For your own privacy and security, at our discretion, we may require you to provide your identity before providing the requested information. To protect your privacy and security, we take reasonable steps to verify your identity and requests before granting such requests. If we are unable to verify your identity, we may be unable to respond to your requests.
Depending on applicable law, if we deny your request, you may have the right to appeal our decision to deny your request. We will provide information about how to exercise that right in our response denying the request.
Gohelpme reserves the right to update or modify this Notice at any time and from time to time. We will notify you of any material updates or changes we make to this Notice. If you disagree with our revisions to the Notice, you can deactivate your account or discontinue the use of our Services. Please review this Notice periodically for any updates or changes to this Notice. By using the Services after any such update or modification, you acknowledge that you have read and understood the terms of the Notice as updated or modified.
Contacting gohelpme
You can contact us via mail as follows:
Gohelpme Pvt Ltd ℅ Legal Department
PO Box 001 Lahore, Punjab, Pakistan