Recognizing and managing potentially unauthorized donations

Fundraiser gets complete support and is shared with valuable donors around the globe. However, with this opportunity, sometimes donors might also donate without the permission of the cardholder. Beware of unauthorized transactions. Accepting them can lead to unexpected refunds or chargebacks, meaning the money might be withdrawn from your account later.

Our team will be there to assess any unauthorized use of cards on Gohelpme. If anything happens, our team will take quick action to protect the Gohelpme community by giving back the funds to the cardholder.

To protect your fundraiser, look out for:

• Donor names that don’t link with a person or organization.
• Several donations from a single person or under the same name without any explanation.
• A donor you are not familiar with asking you to provide a refund through another type of payment outside Gohelpme.

If you are experiencing any of these things happening on your fundraiser, you can reach out to our team by clicking “Contact Us” and we will refund or review the donations with you.